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What is the history of Dokra art?
Dokra art is an ancient form of metal casting that dates back over 4,000 years, originating from the Indus Valley Civilization. The craft has been passed down through generations and is practiced in various parts of India, including West Bengal, Odisha, Chhattisgarh, and Jharkhand.
How is Dokra art different from other handicrafts in India?
Each Dokra piece is unique due to its handcrafted nature. Artisans use the lost-wax casting technique, ensuring that no two items are identical, which sets Dokra apart from other Indian handicrafts.
What materials are used in creating Dokra art?
Dokra artifacts are traditionally made using non-ferrous metals like brass and bronze. The process involves crafting a wax model, covering it with clay to create a mold, and then replacing the wax with molten metal to form the final piece.
How can I verify the authenticity of a Dokra art piece?
To ensure you're purchasing an authentic Dokra artifact, look for the artisan's signature or the name of the village where it was crafted. This information helps confirm the piece's origin and authenticity.
Are Dokra products suitable for modern home décor?
Yes, Dokra art has evolved to cater to contemporary tastes. Artisans now create a variety of utility items like pen stands, key holders, photo frames, and door décor that blend traditional aesthetics with modern functionality.
How do I care for and maintain Dokra artifacts?
To maintain the luster of Dokra items, dust them regularly with a soft cloth. Avoid using harsh chemicals or abrasive materials. If tarnishing occurs, gently clean the piece with a mixture of lemon juice and water, then dry it thoroughly.
Can I commission custom Dokra pieces?
Many artisans offer custom designs tailored to individual preferences. If you're interested in a bespoke Dokra artifact, it's advisable to contact the artisan or seller directly to discuss your specific requirements.
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, net banking, UPI (Unified Payments Interface), PhonePe, Google Pay, Paytm, etc.. You can choose your preferred payment option at checkout.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and secure payment gateways to ensure the safety of your transactions.
Can I pay using Cash on Delivery (COD)?
Currently, we do not support Cash on Delivery (COD). All payments must be made online through the available payment methods at checkout.
What should I do if my payment fails?
If your payment fails, please check your payment details and try again. If the issue persists, contact your bank or payment provider. You can also reach out to our support team for assistance.
Do you offer EMI payment options?
Currently, we do not support EMI options. All payments must be made in full at the time of purchase. We may introduce EMI options in the future, so stay tuned for updates.
Can I get a payment receipt for my order?
Yes, a payment receipt will be sent to your registered email address after the payment is successfully processed.
What currency are payments processed in?
All payments are processed in INR (Indian Rupees) only.
Are there any additional fees or charges for payments?
No, there are no hidden fees or charges for payments. The amount displayed at checkout is the final amount you will be charged.
Order Returns
What is your return policy?
Our return and refund policy is accepted within 7 days of delivery. If you are not satisfied with your purchase, you can initiate a return within this timeframe.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order details and reason for the return. They will guide you through the return process.
What items are eligible for return?
Items must be unused, in their original packaging, and in the same condition as received to be eligible for a return. Customized or damaged products may not be eligible.
Will I be refunded for the return shipping charges?
If the return is due to a defect or an incorrect item, we will cover the return shipping charges. For other reasons, return shipping costs will need to be borne by the customer.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Can I exchange an item instead of returning it?
Yes, exchanges are possible within 7 days of delivery. Please contact our support team to check the availability of the replacement item.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please notify us within 24 hours of delivery. We will arrange for a replacement or issue a full refund after verification.
Are all products eligible for return or exchange?
Some items, such as customized or discounted products, may not be eligible for return or exchange. Please review the product description for return eligibility before purchasing.
